Complaints
Customer Care channels
Feel free to reach out through our contact info, or visit us at any of our locations to connect with us directly!
Call Center: 800 301 0001
Outside KSA: +966 11 821 3000
CustomerService@allianzsf.com.sa
Track Your Complaint Status
You can track your Complaint by entering your ID/Iqama Number and your Complaint number to inquire about its status.
How do we handle your complaint?
Complaint Received
Once we receive your complaint, you will receive an SMS containing your complaint reference number and our contact details.
Complaint Review
We will review your complaint and may contact you by phone if needed to obtain any additional information or details required to address it.
Complaint Resolution
We will work on resolving your complaint and let you know if any additional documents or information are required. We will also keep you updated on its progress. Your complaint will be resolved within a maximum of 5 business days, in accordance with the timeframe specified by the Insurance Authority regulations.
