Enquiries / Requests
Customer Care channels
Feel free to reach out through our contact info, or visit us at any of our locations to connect with us directly!
Call Center: 800 301 0001
Outside KSA: +966 11 821 3000
CustomerService@allianzsf.com.sa
Track Your Enquiry / Request Status
You can track your Enquiry / Request by entering your ID/Iqama Number and your Enquiry / Request number to inquire about its status.
How do we handle your Enquiry/Request?
Enquiry/Request Received
Once we receive your Enquiry/Request, you will receive an SMS containing your Enquiry/Request reference number and our contact details.
Enquiry/Request Review
We will review your Enquiry/Request and may contact you by phone if needed to obtain any additional information or details required to address it.
Enquiry/Request Resolution
We will work on resolving your Enquiry/Request and let you know if any additional documents or information are required. We will also keep you updated on its progress. Your Enquiry/Request will be resolved within a maximum of 5 business days, in accordance with the timeframe specified by the Insurance Authority regulations.
