How can I get a new insurance quote or renew my existing policy?
“Log into your account and select either ‘Get a Quote’ or ‘Renew policy’. Review your details, update any required information, and submit your request. A personalized quote will be generated instantly.

What is compulsory motor insurance?
Compulsory motor vehicle insurance (often called Third-Party Liability or statutory minimum coverage) is the legally required insurance every driver must hold to legally operate a vehicle on public roads in Saudi Arabia. It covers the bodily injury, death, and property damage you cause to other people in an accident, but it does not cover damage to your own car.

What information do I need to obtain a quotation?
To provide you a quotation we may require some information like your personal details, vehicle details driving history and details as well as some information relevant to your address.

How can I cancel my policy?
Log into your account, go to “My Policies”, and choose the policy you wish to cancel. Click on “Policy Cancellation”, fill out the required information, and confirm your request. Once submitted, our team will review and process your cancellation within 3 business days.

How can I get a copy of my policy?
Log into your personal account, go to “My Policies” section, and select your policy you wish to view. From there, you can download or print a digital copy for your records.

How can I add an additional driver or include extra benefits in my vehicle insurance?
Log into your account, go to the vehicle policy section, and select “Endorsement Requests” (or Modification Requests). Here, you can submit the details for the new driver or the coverage options you wish to add.

How do I track the progress of my claim or find out if there are missing documents?
Visit our website’s homepage, click on the Claims icon, and select “Track Your Claim”. Simply enter your National ID/Iqama number alongside your Claim Number to view your current status and see if any additional requirements are needed.

What is the correct way to submit a new motor insurance claim?
To file a new claim, Head over to the homepage of our website, click on the Claims icon, and select “Submit a Claim”. Follow the step-by-step prompts to upload your incident details and initiate the review process.

How can I obtain a repair referral letter?
To download or modify an official repair center directive letter, visit our homepage  and navigate to the Claims icon. Select “Track Your Claim” and go to the “Download Documents” section, where your official referral letters and related claim documentation will be available for download.

What are the requirements for a VAT refund?
Visit our website’s homepage and click on the Customer Care icon. Navigate to the “Customer Rights” section, where you can easily download the official VAT Refund Requirements document containing all necessary instructions.